General Warranty

1Coverage at a Glance

Your 1-year (12-month) limited warranty starts on the day your order is delivered and applies to:

• Structural components — frame, stem, handlebars and related structural parts
• Core components — motor, battery, controller and main electronic systems
• Electronic components — display, throttle, sensors, lights, wiring, switches and charger
• Wear-and-tear parts — tires, tubes, chains, brake pads, rotors, spokes, grips and pedals, covered only against defects present at delivery

2Who Is Covered

Coverage is registered to the original purchaser and requires proof of purchase — your order number and the name on the order. It may be transferred to a later owner within the 1-year period, as long as the original order details can be supplied. The warranty applies to bikes bought through the MOTOVELO official website or authorized sellers and used in the country of purchase.

3What Is Covered

• Manufacturing defects in covered components
• Failures under normal use with proper maintenance
• Eligible shipping damage, reported promptly after delivery with photos

When a defect is confirmed, we supply the replacement part or another suitable resolution. A repair or replacement does not restart or extend your 1-year period, and no cash reimbursement is provided.

4What Is Not Covered

• Damage from accidents, abuse, misuse, neglect or abnormal use — including stunt riding, racing, jumping or commercial use
• Normal wear and tear, cosmetic damage (scratches, dents, paint fading) and consumable parts worn through riding
• Damage from unauthorized repair, disassembly, modification or welding, or from service that differs from the Assembly Instructions or Owner's Manual
• Damage from improper storage, immersion, liquids, chemicals, extreme heat or overloading
• Damage from chargers, batteries or accessories not supplied or approved by MOTOVELO
• Products with removed or defaced serial numbers, second-hand or refurbished products, and items bought from unauthorized sellers
• Third-party labor, installation or mechanic fees, and issues reported after the 1-year period

Battery: not covered for damage caused by an incompatible or unapproved charger, broken seals or tampering, or use outside your bike.

5How to Make a Claim

1. Email our support team before returning anything or attempting a repair.
2. Send proof of purchase — order number and the name on the order.
3. Send evidence — clear photos or video of the issue, plus the serial number where applicable.
4. Our team reviews the request and confirms whether it qualifies.
5. If approved, we ship the replacement part with instructions and tell you if the original part must be returned.

6Parts, Service & Shipping Damage

• Approved claims are resolved with replacement parts, new or equivalent quality — never cash.
• Labor is not included: installation, mechanic and diagnostic fees remain the customer's responsibility.
• Any shipping cost on warranty parts is confirmed with you before dispatch.
• If your order arrives damaged, contact us promptly with photos of the damage and the shipping carton, and keep all packaging until the claim is resolved.
• Where a component has been discontinued, it is replaced with the nearest comparable part.

7Good to Know

• 1 year, from delivery day — keep your order confirmation; claims cannot be processed without it.
• Photos or video required for every warranty request.
• Contact us first — unauthorized repair or disassembly may void coverage for that component.
• We may update this policy from time to time; updates take effect once published and do not apply retroactively.