Shipping Policy

1Shipping Area

We currently ship to addresses within the United States.

Delivery to certain remote areas, islands or offshore territories may not be available because of carrier coverage limits and battery transportation restrictions.

If you are not sure whether we can deliver to your address — or if you would like to ship to a freight forwarder or pickup location — please contact us before placing your order so we can confirm availability first.

2Warehouses & Carriers

Orders ship from our U.S. warehouses and are dispatched from the location best able to fulfill your order, based on product availability and your delivery address.

We work with major carriers including UPS, FedEx, USPS and DHL. The carrier is selected based on package size, weight, destination and current service availability.

Depending on the product, package size, weight and carrier requirements, your order may ship in more than one package.

3Order Processing & Delivery Time

Your order is processed, inspected and packed at our warehouse, then handed to the carrier.

• Before shipment — we prepare and check your order.
• After shipment — you will receive a shipping confirmation email with tracking information.

Processing and transit times vary depending on the product, warehouse availability, your location and the carrier service used. Business days are Monday through Friday and exclude weekends and public holidays.

All delivery timeframes are estimates only, provided for reference based on previous shipping data. Actual delivery times may vary depending on carrier performance, weather, peak shipping periods, public holidays, transportation disruptions, or other circumstances outside our reasonable control.

4Order Tracking

Once your order ships, tracking information is sent to you by email. You can also check your shipment status at any time on our Track Your Order page.

5Order Changes & Cancellation

Before Shipment

• Cancellation — orders that have not yet shipped can be cancelled. Please contact us as soon as possible.
• Address changes — changing your shipping address before a tracking number has been issued is free of charge.
• Product changes — if you would like to change the model, color or size of your bike, contact us before your order ships.

After Shipment

• Cancellation — once an order has shipped, it can no longer be cancelled directly. You may choose to refuse delivery, but a cancellation or restocking fee and return shipping costs may apply.
• Address changes — after shipment, address changes cannot be guaranteed. You may need to contact the carrier directly using the tracking information provided. Any additional fees charged by the carrier are the customer's responsibility.
• Delivery modifications — shipment holds or delivery preference updates requested after dispatch may delay delivery.

6Address Accuracy & Undeliverable Shipments

Please make sure your shipping address and contact information are complete and accurate before placing your order.

If a shipment is refused by the customer or returned to us as undeliverable because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, or other reasons attributable to the customer, a shipping and handling charge may apply. Any applicable charge is determined based on the circumstances of the shipment.

7Split Shipments

Due to carrier weight limits, package-size limits, battery transportation regulations and warehouse fulfillment requirements, some orders ship in multiple packages.

For electric bikes, the bike and the battery ship separately and may arrive on different days. You will receive separate tracking numbers for each package.

Split shipments help reduce the risk of shipping damage, comply with carrier requirements and make each package easier to track.

8Shipping Costs

Any applicable shipping cost is calculated based on the items ordered, your delivery location and the carrier service selected, and is displayed at checkout before you complete your order.

Shipping availability and delivery times may vary depending on your location, inventory and carrier service.

9Accessory & Parts Orders

Orders containing accessories or parts only may be shipped separately from bike orders and may use a different carrier service.

Shipping availability, cost and delivery times are shown at checkout and may vary depending on your location, inventory and carrier service.

10Return Shipping Costs

If a return is requested for reasons attributable to the customer, the customer is responsible for the applicable return shipping costs. Original shipping charges and return shipping costs are non-refundable, unless the return results from an error on our part or unless otherwise required by applicable law.

Return shipping costs vary by item and location. Please contact our support team before sending anything back — we will confirm the applicable cost and provide return instructions.

If the product arrives damaged, defective, or incorrect because of an error on our part, the customer will not be responsible for return shipping costs once the issue has been reviewed and confirmed by our support team.

Because the bike and battery ship separately, they must also be returned separately. Combining them into a single return shipment may result in additional charges or rejection by the carrier.

For complete return eligibility, refund terms and procedures, please review our Return & Refund Policy.

11Shipping Delays

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

• Carrier delays
• Severe weather
• Public holidays
• Peak sales or shipping periods
• Transportation disruptions
• Other unexpected logistics conditions

If your order has not arrived within the estimated delivery timeframe, please contact us. We will review the tracking information and shipment status with the carrier and help with the next steps.

12Lost, Stolen or Misdelivered Packages

If your package is lost, missing, or appears to have been delivered to the wrong location, please contact us as soon as possible.

We will review the tracking information and, where applicable, work with the carrier to investigate the delivery status. Resolution may depend on the carrier's investigation, delivery records and the specific circumstances of the shipment.

Customers are responsible for providing a complete and accurate shipping address and for ensuring that the delivery location is secure and accessible.

If tracking shows "delivered" but you cannot locate the package, contact us promptly so we can assist with the next steps.

13Shipping Damage

Please inspect your order as soon as it is delivered. If your product arrives damaged, contact us promptly after delivery. To help us review your claim, you may be asked to provide:

• Your order number
• Photos or videos clearly showing the damage
• Photos of the shipping carton and packaging
• A dated photo of the damaged component
• Any relevant shipping or delivery documentation

Please retain all original packaging and paperwork until your claim has been reviewed and resolved.

If visible damage is present at the time of delivery, please note it on the carrier's delivery documentation or Bill of Lading before signing whenever possible.

After review, confirmed shipping damage may be eligible for replacement parts, compensation, or another appropriate resolution depending on the circumstances. Shipping damage claims are time-sensitive — please inspect your bike and packages immediately after delivery.

14Freight Forwarders & Customer-Arranged Shipping

If you choose to arrange your own shipping method, use a freight forwarder, or have the product transferred or reshipped by a third party after delivery, additional transportation risks apply.

Damage occurring during transportation arranged independently by the customer may not be covered under our standard shipping damage protection or Limited Warranty. Any claim will be reviewed based on the circumstances and available documentation.

15Important Notes

• Estimates only — all processing and delivery timeframes are provided for reference only.
• Carrier responsibility — once a package has been transferred to the carrier, delays, loss or delivery issues caused directly by the carrier are outside our control. We will always assist in communicating with the carrier on your behalf.
• Taxes — applicable taxes are calculated based on your delivery address and displayed at checkout before you complete your order.